Privacy Policy

I Love This (Pty) Ltd ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection principles. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our website (durban.ilovethis.co.za) or engage our services.

1. Information We Collect

We may collect the following personal information:

• Contact details: Name, email address, phone number, and business name — provided when you submit a contact form or request a quote.
• Project information: Details about your business, service requirements, and budget shared during consultations.
• Usage data: Anonymous data about how you interact with our website, collected via cookies and analytics tools (e.g., Google Analytics).
• Communication records: Records of emails or messages exchanged with our team.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotations
• Deliver and manage the services you have contracted
• Send relevant updates about your project or our services (with your consent)
• Improve our website and service offerings through analytics
• Comply with legal obligations

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We use Google Analytics to understand how visitors use our site. Google's privacy policy is available at policies.google.com/privacy.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project records may be retained for up to five years for business and legal purposes.

6. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@ilovethis.co.za.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of the last update. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Information Officer at:

• Email: info@ilovethis.co.za
• Phone: 083 234 1731
• Address: Durban, KwaZulu-Natal, South Africa